Contact us

Ready to find your new home at the Pines? Reach us by phone, fill out the form below, or stop by our leasing office for a tour today. We look forward to speaking with you.

Sunday
Monday
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Saturday
12 PM - 5 PM
9 AM - 6 PM
9 AM - 6 PM
9 AM - 6 PM
9 AM - 6 PM
9 AM - 6 PM
10 AM - 5 PM
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Frequently Asked Questions

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My shower drain is backed up with water — what can I do?
Maintenance

It's convenient to be able to solve certain apartment issues on one's own, and unclogging a shower drain can be one of these. Luckily, it's  not hard to solve the majority of shower drain clogs with a simple tool called a hair snake that you can pick up for $5 at any hardware store.

What should I do when an apartment light goes out?
Maintenance

Assuming a storm or power grid issue hasn't knocked out your electricity, you may simply have a bad bulb. The first thing to do when a bulb goes out is to test an appropriate replacement bulb. If this doesn't restore light, please enter a maintenance request, and our team will be happy to follow up with you.

What kind of batteries does my smoke detector take?
Maintenance

All smoke detectors at The Pines use standard 9-volt batteries.

How does the package delivery system work?
Property

Packages are delivered to the resident's door or mail kiosk.

How is the security and safety of The Pines?
Property
  • Gate card entry required 10:00 pm to 6:00 am.
  • Individual entry door lighting.
  • Community street lights throughout.
“I have lived at the Pines for two years now and love it…. Safe neighborhood with friendly people and staff!” — Grace H.
Is renters' insurance required?
Property

Yes, renters' insurance is mandatory for all residents. With most plans starting at $10 per month.

What school district is The Pines in?
Property
  • Columbus City Schools
  • Gables Elementary
  • Ridgeview Middle School
  • Centennial High School
Is the apartment pet-friendly, and are there any pet-related fees or restrictions?
Property

The community allows a maximum of one dog and one cat, OR two cats. Dogs must be under 50 lbs. at full-grown weight. There is a $300 non-refundable pet fee and an additional $30 per month for each pet.

Is there a grace period for rent payments?
Rent

Rent is due on the 1st and is late if paid on or after the 5th.

Can't find an answer?

Let us know, and we'll get back to you.
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